Cisco 3020 - Cisco Catalyst Blade Switch Quickspecs - Page 5

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QuickSpecs

Related Options

Service and Support

Offerings (HP Care Pack

Offerings

Services)

NOTE: HP Care Pack services for the c7000 and c3000 Enclosure cover the

NOTE:

enclosure, power supplies and fans. HP qualified rack options are covered by these

services when installed within the same rack. HP supported c-Class enclosure devices

including pass thru, Ethernet interconnect and virtual connect modules are also

covered by the c7000 and c3000 enclosure Care Pack services.

NOTE:

NOTE: SAN/Fabric switches for the HP c-Class BladeSystem are not covered under

the c7000 and c3000 enclosure Care Packs, SAN/Fabric switches carry separate

Care Packs. SAN/Fabric Switch Care Pack service level support should always be

uplifted to match existing storage or server service level.

Hardware Support Services On-site Service

c7000 HP Care Pack Services

4-Hour On-site Service, 5-Day x 13-Hour Coverage, 3 Years, Electronic

NOTE: Uplifts the Ethernet devices to the same level of warranty as the c-class

NOTE:

enclosure

4-Hour On-site Service, 5-Day x 13-Hour Coverage, 3 Years, Electronic

4-Hour On-site Service, 7-Day x 24-Hour Coverage, 3 Years, Electronic

6-Hour Call to Repair, On-site Service, 7-Day x 24-Hour Coverage, 3 Years,

Electronic

Support Plus 24

Onsite HW support 24x7, 4hr response and Insight Control Linux Edition SW

Updates, SW Tech support offsite, onsite at HP's discretion, 24x7 2hr response time

including HP holidays, Electronic

Onsite HW support 24x7, 4hr response and Insight Control Environment for

BladeSystem SW Updates, SW Tech support offsite, onsite at HP's discretion, 24x7 2hr

response time including HP holidays, Electronic

Onsite HW support 24x7, 4hr response and Insight Control Data Center Edition SW

Updates, SW Tech support offsite, onsite at HP's discretion, 24x7 2hr response time

including HP holidays, Electronic

Hardware Services On-site Service

c3000 HP Care Pack Services

Next Business Day On-site Service, 5-Day x 9-Hour Coverage, 3 Years, Electronic

NOTE: Uplifts the Ethernet devices to the same level of service as the c-class

NOTE:

enclosure

4-Hour On-site Service, 5-Day x 13-Hour Coverage, 3 Years, Electronic

4-Hour On-site Service, 7-Day x 24-Hour Coverage, 3 Years, Electronic

6-Hour Call to Repair, On-site Service, 7-Day x 24-Hour Coverage, 3 Years,

Electronic

Support Plus 24

Onsite HW support 24x7, 4hr response and Insight Control Environment for

BladeSystem SW Updates SW Tech support offsite, onsite at HP's discretion, 24x7 2hr

response time including HP holidays, Electronic

Upfront Fixed Installation & Start-up Services

HP BladeSystem c-Class Infrastructure Installation and Startup Service for Blade

Hardware and Insight Control Software, Electronic

HP BladeSystem c7000 Enhanced Network Installation & Start-up Service, Electronic

DA - 12515

Worldwide — Version 7 — November 12, 2007

Cisco Catalyst 3020 Blade Switch for HP c-Class

BladeSystem

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UE478E

UE479E

UE480E

UH321E

UH322E

UH323E

UH309E

UH310E

UH311E

UH312E

UF540E

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UE603E

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