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5. Internet Support
a) Canon USA e-Support Center Website
Canon USA's Systems and Technical Support Division provides high
quality e-Support via the Internet and is only available for Canon USA
Authorized Servicing Dealers.
Canon USA's e-Support is designed to give dealer Systems Engineers
and Technicians access to technical support information via the
Worldwide Web.
The following functions and information can be accessed:
• Proactive
Publications, and other information via e-mail
• Search for Technical Solutions with the Integrated Knowledge
Management System through natural language query
• Read or download on-line documentation
• Download patches and their Readme files
• Download Firmware and Software Drivers
• Track and Modify logged Cases
• Review all open Cases
In order to access e-Support, you must first register for a Support ID.
To register for a Support ID, go on-line to the Canon USA Systems and
Technical
http://www.support.cusa.canon.com. Click on the "Register" button and
follow the instructions for registration. This service is available at no
additional charge to all authorized dealers.
Color imageRUNNER C3380/C2880 Series Service Guide
Rev. 4
Color imageRUNNER C3380/C2880 Series Service Guide
notification
of
new
Support
Division's
releases,
patches,
e-Support
Center
Technical
website
at
January 2007
Page 28