Dantherm Classic 20 CS020020A Panduan Informasi Produk - Halaman 16
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Classic 20 ACU Installation, Operating & Maintenance Manual
RETURN MATERIAL AUTHORIZATION PROCEDURE
8
In the unlikely event of unit failure the following return procedure shall be adopted.
All product returns require a Return Material Authorization number regardless of reason.
The customer is required to contact the Quality Department at Dantherm Inc. in Spartanburg, SC at (864)
595 9800 to obtain a RMA number.
The following information must be provided prior to a RMA number being issued:
Dantherm Inc. part number(s) of product to be returned.
Dantherm Inc. serial number(s) of product to be returned.
Number of units requested to be returned.
Reason for return.
Contact name, phone and fax number.
Date of product receipt.
Invoice number and purchase order number covering the unit(s).
The customer is responsible for suitably packaging the unit(s) securely, ideally in the original packaging,
marking all cartons with the RMA number and shipping them prepaid to the designated site specified by
Dantherm Inc.
IN NO EVENT SHALL DANTHERM INC. ACCEPT ANY SHIPMENT WHICH DOES NOT
REMOVE THE EMERGENCY HOSE AND ADAPTER FROM THE BOTTOM OF THE UNITS
PRIOR TO DISMANTLING THE AIR CONDITIONER AND RESTING IT ON THE GROUND.
AC-2 CS020020 USACG-6 Manual Rev B
COMPLY WITH THE ABOVE PROCEDURES.
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