Dantherm Classic 20 CS020020A Ürün Bilgi Kılavuzu - Sayfa 16

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Classic 20 ACU Installation, Operating & Maintenance Manual

RETURN MATERIAL AUTHORIZATION PROCEDURE

In the unlikely event of unit failure the following return procedure shall be adopted.



All product returns require a Return Material Authorization number regardless of reason.



The customer is required to contact the Quality Department at Dantherm Inc. in Spartanburg, SC at (864)

595 9800 to obtain a RMA number.



The following information must be provided prior to a RMA number being issued:



Dantherm Inc. part number(s) of product to be returned.



Dantherm Inc. serial number(s) of product to be returned.



Number of units requested to be returned.



Reason for return.



Contact name, phone and fax number.



Date of product receipt.



Invoice number and purchase order number covering the unit(s).



The customer is responsible for suitably packaging the unit(s) securely, ideally in the original packaging,

marking all cartons with the RMA number and shipping them prepaid to the designated site specified by

Dantherm Inc.

IN NO EVENT SHALL DANTHERM INC. ACCEPT ANY SHIPMENT WHICH DOES NOT

REMOVE THE EMERGENCY HOSE AND ADAPTER FROM THE BOTTOM OF THE UNITS

PRIOR TO DISMANTLING THE AIR CONDITIONER AND RESTING IT ON THE GROUND.

AC-2 CS020020 USACG-6 Manual Rev B

COMPLY WITH THE ABOVE PROCEDURES.

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