Cisco 6851 Panduan Pengguna - Halaman 25

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Step 5 To forward all calls, press 1.

• Enter forwarding destination number followed by the # sign.

• You will hear, "All calls will be forwarded".

Step 6 To send all calls to your line, press 2.

• You will hear, "Calls will ring your line, goodbye".

Transfer Calls

You can transfer an active call to another person.

Call Transfer – Attended Transfer

When you transfer a call, you can stay on the original call until the other person answers. This gives you an

opportunity to talk privately with the other person before you remove yourself from the call.

You can also swap between both callers to consult with them individually before you remove yourself from the

call.

Before you begin

You have an active call that needs to be transferred.

Procedure

Step 1 From a call that is not on hold, press Transfer

Step 2 Enter the other person's phone number.

Step 3 When the extension/phone number called picks up, inform them of the transfer.

Step 4 Press Transfer again.

Call Transfer – Blind Transfer

If you are sending a call to another party and do not need to talk to them before transferring the call, use this

method. The party you transfer the call to will see the call as if it is coming from the original caller.

Before you begin

You have an active call that needs to be transferred.

Procedure

Step 1 Press Transfer

Step 2 Press [Blind].

Step 3 Dial the extension/phone number where the call should be transferred.

Step 4 Hang up

• The caller will be transferred over to the new extension/phone number.

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Cisco IP Phone 6851 Series User Guide