PingTone Communications
IP Phone Quick Guide
There are several options available to perform phone functions.
These options depend on your calling status (on hook, off hook,
headset, call-in-progress).
Each user extension is the last 4 digits.
Basic Call Features
Placing a Call
:
•
Internal calls can be dialed using the 4 digit extension.
For calls outside your company or user group:
•
Lift your handset, dial your
outbound dialing digit
please contact your System Administrator) plus the number you wish to call (it
is not necessary to dial "9" for internal extension numbers).
•
Press the speaker button and dial the number.
•
Press the
New Call
soft key and dial the number.
•
Dial the number and press the
Dial
soft key.
Answering Calls
:
•
When your phone is ringing, simply lift your handset to answer the
ringing line.
•
Press the line button associated with the ringing line.
•
Press the
Answer
soft key.
Answering a Second Call (Call Waiting)
The easiest way to answer a second call is to press the
first call is automatically placed on hold and you are connected to the second
call.
NOTE: If you do not use Answer and you select another line without
pressing Hold, the first call is disconnected.
To reconnect with the first call, press the Scroll key to highlight the original call,
and then press the
Resume
soft key. To switch between calls after the first time,
hit Resume. You do not need to scroll to the other line.
:
Ending a Call
•
Hang up the handset.
•
Press the
Speaker
button.
•
Press the
End Call
soft key.
Place a Call on Hold
:
Note: There is no hard hold button on the phone. It is a soft key function.
•
While on a call, press the
Hold
soft key. The associated line blinks. To
return to the call, press the
Resume
soft key.
•
If multiple calls on the same line are on hold, use the scroll keys to select the
desired call before you press
Resume
.
Last Number Redial
Will allow you to redial the last number that was called from your phone.
•
Lift the handset and press the
•
Press the
Redial
Changing Between Handset and
Speakerphone During a Call:
Handset to Speakerphone:
•
Press the Speaker button and hang up the handset.
Speakerphone to Handset:
•
Lift the handset.
Mute a call
:
Press the
Mute
button. The Mute button lights up red indicating that the caller
cannot hear you. To turn off mute, press the
Call Transfer
:
1. During a call, press the
the call on hold and you hear dial tone.
(if you are unsure of this,
2. Dial the number to which you want to transfer the call. You can either hang
up or stay on the call to announce it. When you hang up, the transfer is
completed.
Transfer directly to voice mail
1. During a call, press the
the call on hold and you hear dial tone.
2. Press
x77
and the 4-digit extension (where x is your
If you are unsure of this, please contact your System Administrator). When
you hang up, the transfer is completed.
Park a Call
:
Places a call on hold that can be picked up on any phone in the partition; frees
up the line on which it was answered.
:
•
Press the
More
soft key. Press the
will provide a 4-digit code. Hang up.
Answer
soft key. The
•
It will notify you once each minute that the call is still on
To retrieve a parked call:
•
Using the keypad, type in the 4-digit code provided by the auto-attendant.
Intercom
:
1. Press the
Intercom
2. Dial the 4-digit number of the user you're intercoming.
3. The system notifies the called party with 2 fast beeps and then activates the
called party's speakerphone so that you can begin speaking with each other
immediately. If the called party is on the phone, the phone will ring.
Forward All Calls:
To forward all incoming calls to another number:
1. Press the
Forward
2. Dial the number to which you want to forward all your calls. Dial the number
exactly as if you were placing a call to that number. Remember to include
your
outbound dialing digit
3. Press the
Forward
To cancel call forwarding:
•
Press the
Forward
:
Redial
soft key.
soft key to activate the speakerphone and place the call.
Mute
button again.
More
soft key then the
Trnsfr
soft key. This places
:
More
soft key then the
Trnsfr
soft key. This places
internal dialing digit
MC Park
soft key. The auto-attendant
Park
.
soft key. You will hear the system tone.
soft key (the speaker button will light up green).
.
soft key or
Speaker
button.
soft key twice.
Program a Speed Dial Button
From the phone:
•
Dial
7 - 4 - #
and follow the voice prompts.
From the Web Portal:
1. Click the
Call Management Tab
and the
2. Select the option to
Set a Speed Dial Button
Conference Calls
Placing a Conference Call
:
1. During a call, press the
More
soft key and then the
automatically select a new line and place the other call party on hold.
2. Place a call to another person. When the call connects,
press
ConFrn
again to add the person to the conference call.
3. Repeat steps 1 - 2 if you wish to add another party to the call. It is
recommended that you use a meet-me conference service for a 5 or more
user call.
Conference Call Options:
To place the Conference call on hold, press the
can talk among themselves but you cannot hear them.
To place a conference call on speakerphone, press the
the Mute button to turn off the microphone. The conference parties cannot hear
you but you can hear them. This works with the speaker or the handset.
Call Pickup
.
Allows you from your phone to answer another phone extension that is ringing.
1. Press the
More
soft key until you see the
2. Press the
DC Pickup
soft key and enter the 4-digit extension of the phone
that is ringing.
Phone Controls
Changing the volume
:
1. Press the up or down volume key on the phone to increase or
decrease the volume of your headset or speakerphone.
2. To save the volume setting, press the
Changing the ring sound:
1. Press the
Settings
button.
2. Use the scroll key to scroll to the
Ring Type
3. Press the
Select
soft key to display the list of ring types.
4. Use the scroll key to select a ring type.
5. Press the
Play
soft key to hear a sample of the selected ring type.
6. Press
Select
and then press the
OK
7. Press
to exit the Settings menu.
Save
Changing the contrast of the display:
1. Press the
Settings
button.
2. Press the
Select
soft key to select the
3. Press the
Up
or
Down
soft key to set up the desired intensity of the display.
4. Press the
OK
soft key to save your setting.
5. Press the
Exit
soft key.
:
Speed Dials
sub-menu.
or
Set Speed Dial
.
ConFrn
soft key. This will
Hold
soft key.
The other parties
Speaker button. Press
DC Pickup
soft key.
Save
soft key.
option on the Settings menu.
soft key to save your selection.
Contrast
option on the Settings menu.
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