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PingTone Communications

IP Phone Quick Guide

There are several options available to perform phone functions.

These options depend on your calling status (on hook, off hook,

headset, call-in-progress).

Each user extension is the last 4 digits.

Basic Call Features

Placing a Call

•

Internal calls can be dialed using the 4 digit extension.

For calls outside your company or user group:

•

Lift your handset, dial your

outbound dialing digit

please contact your System Administrator) plus the number you wish to call (it

is not necessary to dial "9" for internal extension numbers).

•

Press the speaker button and dial the number.

•

Press the

New Call

soft key and dial the number.

•

Dial the number and press the

Dial

soft key.

Answering Calls

•

When your phone is ringing, simply lift your handset to answer the

ringing line.

•

Press the line button associated with the ringing line.

•

Press the

Answer

soft key.

Answering a Second Call (Call Waiting)

The easiest way to answer a second call is to press the

first call is automatically placed on hold and you are connected to the second

call.

NOTE: If you do not use Answer and you select another line without

pressing Hold, the first call is disconnected.

To reconnect with the first call, press the Scroll key to highlight the original call,

and then press the

Resume

soft key. To switch between calls after the first time,

hit Resume. You do not need to scroll to the other line.

Ending a Call

•

Hang up the handset.

•

Press the

Speaker

button.

•

Press the

End Call

soft key.

Place a Call on Hold

Note: There is no hard hold button on the phone. It is a soft key function.

•

While on a call, press the

Hold

soft key. The associated line blinks. To

return to the call, press the

Resume

soft key.

•

If multiple calls on the same line are on hold, use the scroll keys to select the

desired call before you press

Resume

Last Number Redial

Will allow you to redial the last number that was called from your phone.

•

Lift the handset and press the

•

Press the

Redial

Changing Between Handset and

Speakerphone During a Call:

Handset to Speakerphone:

•

Press the Speaker button and hang up the handset.

Speakerphone to Handset:

•

Lift the handset.

Mute a call

Press the

Mute

button. The Mute button lights up red indicating that the caller

cannot hear you. To turn off mute, press the

Call Transfer

1. During a call, press the

the call on hold and you hear dial tone.

(if you are unsure of this,

2. Dial the number to which you want to transfer the call. You can either hang

up or stay on the call to announce it. When you hang up, the transfer is

completed.

Transfer directly to voice mail

1. During a call, press the

the call on hold and you hear dial tone.

2. Press

x77

and the 4-digit extension (where x is your

If you are unsure of this, please contact your System Administrator). When

you hang up, the transfer is completed.

Park a Call

Places a call on hold that can be picked up on any phone in the partition; frees

up the line on which it was answered.

•

Press the

soft key. Press the

will provide a 4-digit code. Hang up.

Answer

soft key. The

•

It will notify you once each minute that the call is still on

To retrieve a parked call:

•

Using the keypad, type in the 4-digit code provided by the auto-attendant.

Intercom

1. Press the

Intercom

2. Dial the 4-digit number of the user you're intercoming.

3. The system notifies the called party with 2 fast beeps and then activates the

called party's speakerphone so that you can begin speaking with each other

immediately. If the called party is on the phone, the phone will ring.

Forward All Calls:

To forward all incoming calls to another number:

1. Press the

Forward

2. Dial the number to which you want to forward all your calls. Dial the number

exactly as if you were placing a call to that number. Remember to include

your

outbound dialing digit

3. Press the

Forward

To cancel call forwarding:

•

Press the

Forward

Redial

soft key.

soft key to activate the speakerphone and place the call.

Mute

button again.

soft key then the

Trnsfr

soft key. This places

soft key then the

Trnsfr

soft key. This places

internal dialing digit

MC Park

soft key. The auto-attendant

Park

soft key. You will hear the system tone.

soft key (the speaker button will light up green).

soft key or

Speaker

button.

soft key twice.

Program a Speed Dial Button

From the phone:

•

Dial

7 - 4 - #

and follow the voice prompts.

From the Web Portal:

1. Click the

Call Management Tab

and the

2. Select the option to

Set a Speed Dial Button

Conference Calls

Placing a Conference Call

1. During a call, press the

soft key and then the

automatically select a new line and place the other call party on hold.

2. Place a call to another person. When the call connects,

press

ConFrn

again to add the person to the conference call.

3. Repeat steps 1 - 2 if you wish to add another party to the call. It is

recommended that you use a meet-me conference service for a 5 or more

user call.

Conference Call Options:

To place the Conference call on hold, press the

can talk among themselves but you cannot hear them.

To place a conference call on speakerphone, press the

the Mute button to turn off the microphone. The conference parties cannot hear

you but you can hear them. This works with the speaker or the handset.

Call Pickup

Allows you from your phone to answer another phone extension that is ringing.

1. Press the

soft key until you see the

2. Press the

DC Pickup

soft key and enter the 4-digit extension of the phone

that is ringing.

Phone Controls

Changing the volume

1. Press the up or down volume key on the phone to increase or

decrease the volume of your headset or speakerphone.

2. To save the volume setting, press the

Changing the ring sound:

1. Press the

Settings

button.

2. Use the scroll key to scroll to the

Ring Type

3. Press the

Select

soft key to display the list of ring types.

4. Use the scroll key to select a ring type.

5. Press the

Play

soft key to hear a sample of the selected ring type.

6. Press

Select

and then press the

7. Press

to exit the Settings menu.

Save

Changing the contrast of the display:

1. Press the

Settings

button.

2. Press the

Select

soft key to select the

3. Press the

Down

soft key to set up the desired intensity of the display.

4. Press the

soft key to save your setting.

5. Press the

Exit

soft key.

Speed Dials

sub-menu.

Set Speed Dial

ConFrn

soft key. This will

Hold

soft key.

The other parties

Speaker button. Press

DC Pickup

soft key.

Save

soft key.

option on the Settings menu.

soft key to save your selection.

Contrast

option on the Settings menu.