Phone Quick Reference Card
Cisco Small Business
SPA300 Series and SPA500 Series
IP Phone with Cisco Unified
Communications UC320W
This guide helps you to get started using your IP
Phone with the Cisco Unified Communications System
UC320W. For details, see the phone user guide (links
on page 2).
Features depend on the phone model and the
N
OTE
phone setup at your site. Some features may be
unavailable on your phone.
T
IP
•
A rectangular box indicates a softkey on the
screen, such as
Redial
(not available on all
models).
•
A circle indicates a key, such as
•
An icon indicates a phone button. such as
Placing a Call
1. Choose an audio device.
–
Use the handset: Lift it off hook.
–
Use the phone speaker: Press
–
Use a headset (not included): Press
2. Press a line button (optional). If you do not
choose a line button, the first button is used by
default.
3. Dial an extension number or an external number.
Dialing an External Number
•
Dial from a shared FXO (trunk) line: Enter the
phone number, including any long-distance prefix
required by your phone service. No access code is
needed.
•
Dial from a personal extension (if allowed): Enter
the access code, such as
number, including any long-distance prefix
required by your phone service. Check with your
phone administrator for details.
Answering a Call
Answer
Press
described below.
•
Use the handset: Lift it off hook.
•
Use the phone speaker: Press
•
Use a headset (not included): Press
If multiple lines are ringing, press the navigation
N
OTE
button to display call information. Select a call, and
then press
Ending a Call
End Call
Press
device in use, replace the handset, press
.
Creating a Conference Call
Not available on SPA301
•
SPA501G: During a call with one party, press
Dial the extension or phone number of the third
party. When connected, press the button again.
•
Other models: During a call with one party, press
Conf
the third party. When the party answers, press the
button again.
Ending a Conference Call
#
.
•
End the conference for everyone: Press
.
End Call
•
Exit the conference while the other parties
continue: Press
Transferring a Call
.
•
SPA301: Press
.
phone number. Anytime after the call starts ringing,
press
9
. Enter the phone
, or choose an audio device, as
.
.
Answer
.
. Alternatively, depending on the audio
, or press
. Dial the extension or phone number of
or hang up.
Join
.
FLASH
. Dial the extension or
FLASH
again.
•
SPA501G: Press
number. Anytime after the call starts ringing, press
again.
•
Other models:
–
Immediate Transfer: Press
BlindXfer
. Dial the extension or phone
number.
–
Attended Transfer: Press
Xfer
. Dial the extension or phone
number. After speaking to the other party,
Transfer
press
or
Holding and Resuming Calls
•
SPA301: To hold a call, press
FLASH
a held call, press
•
Other models: To hold a call, press
. To resume a held call, press
Hold
or the flashing line button.
Audio Options
•
Mute your audio: Press
•
Change the volume during a call:
–
SPA301: Press
–
Other models: Press + to increase or
press - to decrease the volume.
Checking Your Voicemail
•
Check messages for your primary personal
extension (if enabled): Press
.
password (default 12345), followed by
•
Check messages for other extensions: Press
#
. Press
. Enter the mailbox number,
#
followed by
. When prompted, enter the
password (default 12345), followed by
Cisco Systems, Inc.
Small Business Support
US: 1-866-606-1866 (Toll Free, 24/7)
Global: www.cisco.com/go/sbsc
Cisco and the Cisco Logo are trademarks of Cisco Systems, Inc. and/
or its affiliates in the U.S. and other countries. A listing of Cisco's
trademarks can be found at www.cisco.com/go/trademarks. Third
party trademarks mentioned are the property of their respective
owners. The use of the word partner does not imply a partnership
relationship between Cisco and any other company. (1005R)
Copyright © 2011 Cisco Systems, Inc. All rights reserved.
. Dial the extension or phone
Bxfer
or
Transfer
or
Xfer
again.
FLASH
. To resume
twice.
or
Resume
.
repeatedly.
. Enter your
#
.
#
.
78-19747-01
www.cisco.com
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