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For customers in AL, FL, GA, KS, SC, TN

Getting Started

This guide provides an overview of your Matrix phone service and basic information about your Cisco

SPA504 or SPA509 IP Phone.

CommPortal

Matrix Service includes a powerful online tool call CommPortal. CommPortal can be accessed at:

https://commportal.wowway.biz. The login is your 10 digit Matrix phone number and password. NOTE –

Your initial password is provided in your Hosted Matrix Quick Reference Guide, or by asking your System

Administrator. CommPortal provides direct access to your voicemail messages.

A helpful resource is the Matrix CommPortal Guide located at

product support section.

Please change your CommPortal Password to protect your account.

Support

Matrix is a fully supported phone service. You can find support via:

Our website:

www.wowforbusiness.com

Phone:

1-877-566-5649

MGCP.U.1304.O

www.wowforbusiness.com

under the