Actxa Tempo 2 Layanan Produk - Halaman 10

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Failure

Complaint

Troubleshooting Steps

1. Tap to last screen to see Bluetooth Friendly Name(BFN).

2. Ensure that the customer's phone's Bluetooth is on.

3. Launch H365 apps on customer's phone, go to APPS > HPB TRACKERS,

select "Tempo 2 (HR)" or "Tempo 3C" (Check tracker type and choose

accordingly). Select "Change Tracker" and follow on-screen instructions

to pair the tracker to phone

If fail, re-try with the following steps:

(iOS Phone)

RE-TRY

Pairing :

Turn off and on customer's phone Bluetooth setting and retry. If still failed,

Unable to pair tracker

connect a new tracker to try.

(Android Phone)

RE-TRY

Step 1: Disable the Bluetooth function. (If your Android version is 6.0 or

Recived a prompt

below, ensure that your Visibility Timeout is set to "Never" or Discoverable's

that says Tracker is

toggle is enabled)

already paired to

another account

Step 2: Go to the mobile phone's Settings > Application

Manager/Management.

Step 3: Tap the "All" tab. Locate the "Bluetooth/ Bluetooth Share".

Step 4: Tap "Force Stop". Tap "Clear Data". Tap "Clear Cache". Ensure that all

the values are displayed as "0.00".

Step 5: Switch off the smartphone. Switch it on again.

Step 6: Enable the smartphone's Bluetooth function. Launch the H365 Apps

again.

Step 7: Retry the pairing process

If still failed, connect a new tracker to try

NSC Product Service SOP 2019 v2.0

Covered Under Warranty: 1-to-1 Exchange

Allow Exchange

- Cannot detect tracker after RE-TRY (but no issue to

detect new tracker)

- Cannot pair at all after RE-TRY (but no issue to

detect new tracker)

NOT Covered Under Warranty: NO Exchange

Not Eligible for Exchange

- Intermittent pairing with customer's phone but

consistent pairing with reference phone - advise

customer to contact HPB Customer Care Centre for

advise

- Customer's phone OS not meeting min spec of iOS

9.0 or Android 4.4

Alternatively, advise customer to sync at the HPB

Kiosk.

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