Actxa Tempo 2 Product Service - Pagina 10
Blader online of download pdf Product Service voor {categorie_naam} Actxa Tempo 2. Actxa Tempo 2 19 pagina's.
Failure
Complaint
Troubleshooting Steps
ID
8
1. Tap to last screen to see Bluetooth Friendly Name(BFN).
2. Ensure that the customer's phone's Bluetooth is on.
a
3. Launch H365 apps on customer's phone, go to APPS > HPB TRACKERS,
select "Tempo 2 (HR)" or "Tempo 3C" (Check tracker type and choose
accordingly). Select "Change Tracker" and follow on-screen instructions
to pair the tracker to phone
If fail, re-try with the following steps:
(iOS Phone)
RE-TRY
Pairing :
Turn off and on customer's phone Bluetooth setting and retry. If still failed,
Unable to pair tracker
connect a new tracker to try.
(Android Phone)
OR
RE-TRY
Step 1: Disable the Bluetooth function. (If your Android version is 6.0 or
Recived a prompt
below, ensure that your Visibility Timeout is set to "Never" or Discoverable's
that says Tracker is
toggle is enabled)
already paired to
another account
Step 2: Go to the mobile phone's Settings > Application
Manager/Management.
Step 3: Tap the "All" tab. Locate the "Bluetooth/ Bluetooth Share".
Step 4: Tap "Force Stop". Tap "Clear Data". Tap "Clear Cache". Ensure that all
the values are displayed as "0.00".
Step 5: Switch off the smartphone. Switch it on again.
Step 6: Enable the smartphone's Bluetooth function. Launch the H365 Apps
again.
Step 7: Retry the pairing process
If still failed, connect a new tracker to try
NSC Product Service SOP 2019 v2.0
Covered Under Warranty: 1-to-1 Exchange
Allow Exchange
- Cannot detect tracker after RE-TRY (but no issue to
detect new tracker)
- Cannot pair at all after RE-TRY (but no issue to
detect new tracker)
NOT Covered Under Warranty: NO Exchange
Not Eligible for Exchange
- Intermittent pairing with customer's phone but
consistent pairing with reference phone - advise
customer to contact HPB Customer Care Centre for
advise
- Customer's phone OS not meeting min spec of iOS
9.0 or Android 4.4
Alternatively, advise customer to sync at the HPB
Kiosk.
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