Xerox Nuvera 100 Panduan Pengoperasian - Halaman 32

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Xerox Nuvera 100 Panduan Pengoperasian
Problem solving
4- 2
Name of your printer, for example, DocuPrint 2000 Series180
EPS
Serial number of your printing system (a 9-digit alphanumeric
code located on the frame inside the printer, behind the narrow
door to the far left, on the front of the printer)
Problems you are experiencing
Whether the problem is an EPS or NPS/IPS problem
Additional information you may wish to note prior to calling
includes:
An explanation of how output differs from what was expected
An assessment of whether the symptoms follow a pattern or
occur randomly
Also note any special conditions that may be related to the
problem, such as:
New applications
Changes made to the software
Recent service performed
Previous conditions under which the application has printed
properly
Give this information to a customer service representative, who
will discuss the situation and give you an estimated time of arrival,
or assist you over the phone to resolve the problem.
NPS/IPS Extension Operations Guide