Airthings View Series Manuale di avvio rapido - Pagina 12
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You can find answers to many common questions here: help.airthings.com
If you have other questions, you can contact the Airthings support team using the chat bubble on our web page, in the app, or by sending an email
TROUBLESHOOTING
CATEGORY
PROBLEM / RESOLUTION
Adding to your
I can't find my View device when trying to add it to my app.
account
Bluetooth must be enabled on your smartphone. For Android, GPS location must be enabled for Bluetooth low energy to
function properly.
You are not close enough to the device or there is wireless interference. Keep your phone less than 1m / 3 ft away from the
device and search for it again.
The device is already registered to another account.
I am unable to connect my View to WiFi.
Your View device is only able to connect to 2.4 GHz WiFi networks. If you have a dual band router with both 2.4 GHz and
5 GHz bands, make sure they have different names.
Also, make sure your router DNS settings are correct and that you are connecting to your primary network.