DCT OSSmosis 5 Manuale d'uso - Pagina 2

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OSSmosis 5 User Guide: Voicemail

Voicemail

Voicemail Settings

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Voicemail Greetings

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How to Add a Custom Voicemail Greeting

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Voicemail Settings

Enable Voice Management: Activates voicemail and allows for calls to escape the



queue to leave a voicemail or be transferred to another queue or extension within the

organization.

Send all calls to voicemail: This option will immediately send all calls to voicemail when

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a call is directed to the number/extension of the queue.

Send busy calls to voicemail: All busy calls will be sent to voicemail.

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Send unanswered calls to voicemail: All unanswered calls will be sent to voicemail.

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This is much more common in a call center then "busy calls".

When a message arrives:

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o Send to Voice Portal: This option will keep the voicemail in the voice portal only.

Rev. 11.2018

DCT Telecom Group, Inc. | 440.892.0300 | [email protected] | www.4dct.com