T
HE TONER CARTRIDGE IS DEFECTIVE
Replace the toner cartridge.
M
AKE SURE THE PAPER PATH IS CLEAR
Paper could be caught between the photoconductor kit and
the fuser. Check the paper path around the fuser area.
Warning—Potential Damage: Do not touch the
photoconductor on the underside of the photoconductor kit.
Use the cartridge handle whenever you are holding the
cartridge.
CAUTION—HOT SURFACE: The inside of the printer
might be hot. To reduce the risk of injury from a hot
component, allow the surface to cool before touching.
Clear any paper you see.
T
HERE MAY BE EXCESS TONER IN THE PAPER PATH
Contact Customer Support.
Solid black or white streaks appear on
transparencies or paper
These are possible solutions. Try one or more of the following:
M
AKE SURE THE FILL PATTERN IS CORRECT
If the fill pattern is incorrect, choose a different fill pattern from
your software program.
C
HECK THE PAPER TYPE
•
Try a different type of paper.
•
For transparencies, use only ones recommended by the
printer manufacturer.
•
Make sure the Paper Type setting matches what is loaded
in the tray or feeder.
•
Make sure the Paper Texture setting is correct for the type
of paper or specialty media loaded in the tray or feeder.
M
AKE SURE THE TONER IS DISTRIBUTED EVENLY IN THE
TONER CARTRIDGE
Remove the toner cartridge and shake it from side to side to
redistribute the toner to extend the life of the cartridge, and
then reinstall it.
T
HE TONER CARTRIDGE MAY BE DEFECTIVE OR LOW ON
TONER
Replace the used toner cartridge with a new one.
Embedded Web Server does
not open
These are possible solutions. Try one or more of the following:
C
HECK THE NETWORK CONNECTIONS
Make sure the printer and computer are turned on and
connected to the same network.
C
HECK THE NETWORK SETTINGS
Depending on the network settings, you may need to type
https:// instead of http:// before the printer IP address
to access the Embedded Web Server. For more information, see
your system administrator.
Contacting Customer Support
When you call Customer Support, describe the problem you are
experiencing, the message on the display, and the
troubleshooting steps you have already taken to find a solution.
7
You need to know your printer model type and serial number. For
more information, see the label on the inside top front cover of
the printer. The serial number is also listed on the menu settings
page.
For customer support, contact the place where you purchased
your printer.
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