Avaya 9500 Manuale d'uso - Pagina 7

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NCTC Avaya IP Office 9500/9600 User Guide

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To return to the call display, press the Back softkey

Transferring Calls

To transfer a call, your phone must have an available call appearance key. If all of your call appearance

keys are in use, end or park one of your existing calls.

1. Press the Transfer softkey. The current call is automatically placed on hold.

2. Dial the number for the transfer. Alternatively, press the Dir softkey to select a destination from

the directory.

a. To complete the transfer, press the Complete softkey while the call is ringing or after it

has been answered.

b. If the transfer destination does not answer or does not want to accept the transfer,

press the Cancel softkey.

You can use the Message key to transfer a call to a user or group mailbox.

1. With a call connected, press the Message key, you will still be connected to the caller

2. Dial the extension/mailbox number of the user or group and press select or press the Dir softkey

to search for a destination extension/mailbox number.

3. The selected destination will be displayed, press the Select softkey to complete the transfer.

If configured, the Park feature allows you to place a call into a held/parked state where the call can be

picked up from any extension.

1. With a call connected, press the Park feature key

2. The display will automatically display the park extension where the call will be parked. Make

note of the extension displayed.

3. If configured and you wish to page, press the Page softkey, otherwise press the Exit softkey to

complete the park.

4. If the Page option is selected, a list of configured page zones will be displayed. Highlight the

desired page zone using the up/down Navigation keys to highlight the desired zone and press

the Page softkey to announce the parked call.

When you are in DND, your calls are redirected to your voicemail automatically. Calls to any group of

which you are a member are not presented to you while in DND. You can still use your phone to make

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