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NCTC Avaya IP Office 9500/9600 User Guide
To return to the call display, press the Back softkey
Transferring Calls
To transfer a call, your phone must have an available call appearance key. If all of your call appearance
keys are in use, end or park one of your existing calls.
1. Press the Transfer softkey. The current call is automatically placed on hold.
2. Dial the number for the transfer. Alternatively, press the Dir softkey to select a destination from
the directory.
a. To complete the transfer, press the Complete softkey while the call is ringing or after it
has been answered.
b. If the transfer destination does not answer or does not want to accept the transfer,
press the Cancel softkey.
Transfer to Voicemail
You can use the Message key to transfer a call to a user or group mailbox.
1. With a call connected, press the Message key, you will still be connected to the caller
2. Dial the extension/mailbox number of the user or group and press select or press the Dir softkey
to search for a destination extension/mailbox number.
3. The selected destination will be displayed, press the Select softkey to complete the transfer.
Parking Calls
If configured, the Park feature allows you to place a call into a held/parked state where the call can be
picked up from any extension.
1. With a call connected, press the Park feature key
2. The display will automatically display the park extension where the call will be parked. Make
note of the extension displayed.
3. If configured and you wish to page, press the Page softkey, otherwise press the Exit softkey to
complete the park.
4. If the Page option is selected, a list of configured page zones will be displayed. Highlight the
desired page zone using the up/down Navigation keys to highlight the desired zone and press
the Page softkey to announce the parked call.
Redirecting Calls
Do Not Disturb (DND)
When you are in DND, your calls are redirected to your voicemail automatically. Calls to any group of
which you are a member are not presented to you while in DND. You can still use your phone to make
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