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3. Press Call or OK.
Putting a call on hold
1. Press Phone to view the main Phone screen, if
necessary.
2. If you are not active on the line you want to put on
hold, select that line.
3. Press Hold.
Note:
The phone might display a hold timer when you
put a call on hold. For more information, see
Configuring call
timers.
4. Press Resume or the line button of the held call to
retrieve the call.Your system administrator might have
administered the Hold Recall feature, which alerts you
visually and with a priority ring to remind you of a held
call after a certain period of time.
Transferring a call
1. From the Phone screen, if the call to be transferred is
already not highlighted, press and select the call
appearance on which the call appears.
2. Press Transfer.
3. Dial the number if you know the number or call the
person from the contacts list or from the history list.
4. If your administrator configured unattended transfers
for your deskphone, you can hang up without
announcing the call. Otherwise, press Complete or
press OK.
Note:
Your deskphone might receive unanswered
transfers as recalled transfers. In this case, you
hear a priority ring that is different from a normal
ringtone and see the display message Return
next to the call.
Activating call forwarding
Use this task to forward your calls to a specified number.
1. Gain access to the Features screen.
2. Press Select or the corresponding line button.
3. Enter the destination number to which you want to
forward your calls.
4. Press Enter.
After you enter the forwarding number, you hear a
confirmation tone.
Using the conference feature
You can use conference calls to speak with people from
different locations on the same call. Additional
conferencing options might be available through
Expanded Meet-Me Conferencing. Contact your
administrator for more information about this feature.
Adding a person to an active call
Use this task to set up a conference call and add
participants to the conference call.
You must be on a call.
1. From the Phone screen, select your active call.
2. Press Conf.
The active call goes on hold.
3. Dial the telephone number, or call the person from the
contacts list or the History list.
4. Press Join when the person answers the call.
5. To add another person, press Add and repeat Steps 3
to 4.
Joining two active calls
1. From the Phone screen, establish a call.
2. Go to the idle line to establish a second call.
The first call goes on hold.
3. On the second call appearance, press Conf softkey.
4. Select the first call appearance.
5. Press Join softkey.
Adding a person on hold to a
conference call
Use this task to add a person that you have put on hold to
a conference call.
1. From the Phone screen, select your active call.
2. Press Conf to establish a conference, or press Add if
you are already in a conference.
The active call goes on hold.
3. Select the call on hold that you want to add to the
conference.
4. Press Resume to take the call off hold.
5. Press Join to add the person to the conference call.
Dropping a person from a conference
call
This feature is not available on all systems.
1. From the Phone screen, select your active call.
2. Press Details.
3. Select the person you want to drop.
4. Press Drop.
About Features
This topic describes the special features of your
deskphone. Your administrator might have set up your
deskphone with the features and the call appearances on
one screen. You can use Send All Calls and Call Forward
features to forward incoming calls to other numbers.
When you enable the EC500, you can forward calls from
your desk phone to your cell phone. Other features such
as Call Park, Call Pickup Extended, and Transfer to
Voicemail may be available on your Features screen. The
features that are available depend on what your
administrator has assigned to your phone.
You can also invoke these features using the Feature
Access Code (FAC) . If you activate or deactivate a
feature using FAC and the corresponding feature button is
not administered on the deskphone, you might not get the
indication of the feature activation or deactivation.
In addition to the Features screen, your administrator
might also provide selected features on softkeys on the
call appearance (Phone) screen. For more information
about what features and options are available for your
extension, contact your administrator.
Accessing the Features screen
Use this task to gain access to the Features screen.
The option on the Features screen display one of the
following icons:
•
The
icon: Indicates the feature is available.
•
The
icon: Indicates the feature is activated.
•
The
icon: Indicates the feature is not available.
For models with LEDs, the LED next to the feature name
indicates if the feature is currently on or off. If the light is
on, the feature is on.
On the Phone screen, use the right navigation button
to gain access to the Features screen.
To return to the main Phone screen, press Phone or
scroll to the left.
Activating Send All Calls
When Send All Calls (SAC) feature is on, your incoming
calls go directly to a predefined coverage number,
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