Dell Portable Thunderbolt 3 SSD Manuale d'uso - Pagina 23
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Problems
I cannot see Dell SSD Disk Volume
when I insert Dell Portable SSD. What
should I do?(continued):
Possible Solutions
4
Security Locked
Install SD1-TSeries Portable SSD Utility first to check the security
status of Dell Portable SSD. It can be unlocked by the Utility.
•
Open the Utility.
•
Go to page TOOLS.
•
Press the Unlock button.
•
Input the password on Unlock SSD page, then Submit.
5
Device Manager
a.
View -> Devices by Type -> Disk drives
NVMe SSD of Dell Portable SSD detected or not detected.
b.
View -> Devices by Type -> Storage Controllers
Driver of NVM Express Controller of Dell Portable SSD is
loaded or not loaded.
If not, check item 6.
c.
View -> Devices by Type -> System devices
Thunderbolt™ Controller - 1575 of Dell Portable SSD is
detected normally or not.
6
Device Status shows "Resource is not enough" in Device Manager
System BIOS is responsible to allocate the memory resources for
attached devices. Contact the manufacturer of the notebook or
motherboard.
•
Right-click your mouse on NVM Express Controller.
•
Choose Properties item.
•
Go to General page.
•
Check the description on Device Status.
7
Power Shortage
a.
Remove other Thunderbolt™accessories and insert the SSD as
the First (Primary) plug-in device to a Thunderbolt™ 3 port on
the computer.
b.
Install SD1-TSeries Portable SSD Utility first to diagnose the
power supply for Dell Portable SSD automatically. If there is
power shortage problem, a pop-up menu warns the user of the
problem.
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