Problem
Printing does not take
place.
Colour printing does
not take place.
Two-sided printing
does not take place.
12
Point to check
Was a Notice Page printed?
Have functions been disabled by the
administrator?
Is the colour mode set to "Color"?
Have functions been disabled by the
administrator?
Does the paper type setting of the
selected tray specify a type of paper that
cannot be used for two-sided printing?
Are you using a special size of paper?
Have functions been disabled by the
administrator?
Solution
A Notice Page will be printed to indicate the cause of the
problem if a print job cannot be performed as specified
and the cause is not shown in the display. Read the
printed page and take appropriate action.
For example, a notice page will be printed in the
following situations.
• The print job is too large to fit in memory.
• A function that has been prohibited by the
administrator is specified.
* By factory default, Notice Pages are not printed.
When user authentication is enabled, the functions that
you can use may be restricted in your user settings.
Check with your administrator.
Select "Automatic" or "Color" for the colour mode
setting.
The colour mode setting is configured as follows:
Windows:
On the [Color] tab of the printer driver.
Macintosh:
In the [Color] menu of the print window.
(In Mac OS X v10.1.5, the [Color] tab of [Printer
Features].)
In Windows, [Black and White Print] can also be
selected on the [Main] tab of the printer driver. If you
wish to print in colour, make sure that the [Black and
White Print] checkbox on the [Main] tab is not selected
.
When user authentication is enabled, the functions that
you can use may be restricted in your user settings.
Check with your administrator.
Check "Tray Settings" in the system settings.
If the [Disable Duplex] checkbox is selected
two-sided printing using that tray will not be possible.
Change the paper type setting to a type that can be
used for two-sided printing (Plain Paper, Letter Head,
Pre-Printed, Pre-Punched, Recycled Paper, Colour).
➞ System Settings > "Paper Tray Settings" > "Tray
Settings"
Two-sided printing is not possible on special sizes of
paper.
Paper sizes that can be used are A3, A4, A5, B4, B5,
Ledger, Letter, Legal, Invoice, Foolscap, 8K, and 16K.
Some functions may have been disabled in the system
settings (administrator). Check with your administrator.
When user authentication is enabled, the functions that
you can use may be restricted in your user settings.
Check with your administrator.
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