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Problem

Printing does not take

place.

Colour printing does

not take place.

Two-sided printing

does not take place.

Point to check

Was a Notice Page printed?

Have functions been disabled by the

administrator?

Is the colour mode set to "Color"?

Have functions been disabled by the

administrator?

Does the paper type setting of the

selected tray specify a type of paper that

cannot be used for two-sided printing?

Are you using a special size of paper?

Have functions been disabled by the

administrator?

Solution

A Notice Page will be printed to indicate the cause of the

problem if a print job cannot be performed as specified

and the cause is not shown in the display. Read the

printed page and take appropriate action.

For example, a notice page will be printed in the

following situations.

• The print job is too large to fit in memory.

• A function that has been prohibited by the

administrator is specified.

* By factory default, Notice Pages are not printed.

When user authentication is enabled, the functions that

you can use may be restricted in your user settings.

Check with your administrator.

Select "Automatic" or "Color" for the colour mode

setting.

The colour mode setting is configured as follows:

Windows:

On the [Color] tab of the printer driver.

Macintosh:

In the [Color] menu of the print window.

(In Mac OS X v10.1.5, the [Color] tab of [Printer

Features].)

In Windows, [Black and White Print] can also be

selected on the [Main] tab of the printer driver. If you

wish to print in colour, make sure that the [Black and

White Print] checkbox on the [Main] tab is not selected

When user authentication is enabled, the functions that

you can use may be restricted in your user settings.

Check with your administrator.

Check "Tray Settings" in the system settings.

If the [Disable Duplex] checkbox is selected

two-sided printing using that tray will not be possible.

Change the paper type setting to a type that can be

used for two-sided printing (Plain Paper, Letter Head,

Pre-Printed, Pre-Punched, Recycled Paper, Colour).

➞ System Settings > "Paper Tray Settings" > "Tray

Settings"

Two-sided printing is not possible on special sizes of

paper.

Paper sizes that can be used are A3, A4, A5, B4, B5,

Ledger, Letter, Legal, Invoice, Foolscap, 8K, and 16K.

Some functions may have been disabled in the system

settings (administrator). Check with your administrator.

When user authentication is enabled, the functions that

you can use may be restricted in your user settings.

Check with your administrator.