AlcoSense Excel Manuale di istruzioni - Pagina 12

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Maintaining your AlcoSense Excel Breathalyser

Keep it Clean

To keep your AlcoSense in tip top condition we recommend keeping it

clean using a soft dry cloth and storing it in a clean, temperate, non

dusty environment. Please see the specification section at the back of the

manual for further details.

Be Careful

Take care not to drop the AlcoSense breathalyser as sudden knocks can

affect the unit's accuracy. If you have dropped your AlcoSense and feel that

it is not reading correctly please call us to arrange to have the unit serviced.

Keep it up to Date

Regularly check the support section of www.alcosense.com for software

updates. Instructions for updating your unit are available online.

Servicing

We will happily service your breathalyser to keep it in top condition so

that it is reading to the highest levels of accuracy and reliability. Servicing

normally takes around 5 working days to complete as after each service

your AlcoSense breathalyser will be quality tested before leaving us.

Please choose your level of service below:

Re-Calibration

We will re-calibrate your AlcoSense breathalyser to ensure it continues

to read at its most accurate. This service is charged at £24.99 and

includes return postage costs to you. Please call 0800 195 0088 (or

+44 1628 778885 from outside the UK) to arrange this. We recommend

this is done once every 12 months.

Out of Warranty Repair

If your breathalyser is out of warranty don't worry, we can repair it

for you. You will be charged for the parts and labour required at a

reasonable cost.

Please go to www.alcosense.com to arrange this.

Technical Support

First , please check the troubleshooting section in this manual and

www.alcosense.com/support. If you have any queries which are not

covered or need assistance using your unit please call our technical

support team on 0800 195 0088 (+44 1628 778885 outside the UK)

Monday to Friday 9am to 5pm. When calling please make sure you have

your breathalyser to hand.

Re-Calibration

Your AlcoSense breathalyser will require re-calibration after 12 months,

after this period there is a risk of obtaining erroneous results. Calibration

can only be performed by AlcoSense or an officially authorised service

centre. Please contact us to arrange this.

Troubleshooting

I have got a positive reading but I haven't drunk any alcohol.

This can be caused by testing within 10 minutes of eating some strong

foods, using dental products, chewing gum or smoking. On some occasions

it can also be caused by the body releasing acetone/keytones released

during the metabolism of acetoacetic acid. This can be increased with the

use of some prescribed medications or certain medical conditions, most

commonly diabetes. A healthy body can also create these substances

occasionally, it is more likely if you are on a low carbohydrate diet such as

the Atkins diet or similar. If you experience this problem please call us.

I'm doing a breath test and I can't get it to work.

This can be because you are blowing too hard, too soft or not for long

enough into the mouthpiece. Try blowing like you're taking a sigh. If the

screen shows the "insert a blow tube" message still, try increasing the

pressure until it says keep blowing. Blow steadily at this pressure until the

result is shown. Conversely if you are running out of breath before the result

is shown, reduce the pressure of your breath slightly.