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Two-Year Warranty
Andover Audio warrants our products against manufacturing defects and
workmanship to the initial purchaser for a period of two (2) years from the date
of delivery to customer. Andover Audio will repair or replace the unit as necessary
to restore proper operation.
This warranty covers both parts and labor for the warranty period. The warranty
excludes physical damage caused by accident or abuse outside of our control, or
if the unit is damaged due to incorrect packing.
The warranty also excludes normal wear items such as the stylus and belt on
turntable products.
If you think you need warranty service, please contact us to obtain an RMA
(Return Merchandise Authorization) by e-mailing [email protected] or
calling 978.775.3670. For more information on returns and exchanges, please
visit www. andoveraudio.com/pages/returns-and-exchanges.
If your unit was purchased from a local dealer, contact them first. They may be
able to resolve some issues without requiring a return.
Service
Should you encounter a problem that you are unable to solve, please contact
customer service at [email protected], or the dealer that sold you your
unit.
If you must return your unit for any reason, it must be safely packed and shipped
in its original carton and packing material. Damage that is the result of improper
packaging is not covered by the warranty.
Product Cleaning
Use a soft dry cloth, or compressed air. Vinyl surfaces may be cleaned using a
mild surface cleaner or a damp cloth.
Do not use harsh or chlorine based cleaner anywhere on the product. Only clean
the exterior of the product.
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