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TROUBLESHOOTING

If you experience problems with the VB1, try these solutions first:

Make sure the VB1 is connected to power.

Make sure any cables connected to the rear panel are securely connected. See

Cable Connections (Page 20).

Check the status indicators. See Front Panel (Page 27).

Make sure your mobile device supports Bluetooth connections.

Check for available VB1 software updates. See Update the Software (Page 42).

Move your Bluetooth device closer to the VB1 and away from any interference or

obstructions.

Adjust the volume on the VB1, computer, Bluetooth device, or any other audio

sources. See Managing Audio Levels (Page 38).

If you could not resolve your issue, see the table below to identify symptoms and

solutions to common problems. If you are unable to resolve your issue, contact Bose

customer service.

Visit: worldwide.Bose.com/contact

Problem

I hear music but my PC is

not connected.

The sound is too quiet or

not audible at all.

The sound is distorted.

TR OUBL ES H O OTI N G

What to Do

Check if the Bluetooth indicator is lit solid white. If so,

someone's Bluetooth device may already be paired

with the VB1. Press the Bluetooth button on the side of

the VB1 to disconnect it.

The volume may be too low. Raise the volume using:

the VB1 remote control

your Bluetooth mobile device (if you are using one)

your meeting software (speaker volume)

If you still hear no sound, make sure Bose Videobar VB1

is selected as the speaker in your meeting software.

The volume may be too high. Lower the volume using:

the VB1 remote control

your Bluetooth mobile device (if you are using one)

your meeting software (speaker volume)

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