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sensor closer to control panel, verify signal strength and see if communication resumes. Be sure that Image Sensor

daughterboard antenna is correctly routed as indicated in step 5 of the installation procedure.

• Replace Batteries: Check battery level at the panel (under "Image Sensor Settings") and install fresh sensor

batteries.

Images Not Captured

• Verify Sensor Rules: Make sure the sensor initialization process has been completed. On the Dealer Website,

verify rules have been confirmed using the "Rules Confirmed" column. If not, resend Image Sensor rules.

• Enable Auto Uploads: During the first four hours after any sensor is enrolled onto the system, alarm images will not

automatically be uploaded to Alarm.com. Automatic uploads are automatically enabled after four hours. Enable

uploads sooner from the Dealer Website.

False Motion Activations

• Check Environmental Elements: Heating or cooling elements may adversely affect sensor performance. Test

sensor with and without these elements to determine interference. Check if there are any reflective surfaces facing

the device (e.g. mirror).

• Check Sensor Positioning: The sensor may not be properly positioned to capture the desired motion. Check

horizontal positioning of sensor and re-mount as necessary.

• Check PIR Sensitivity Setting: Verify that the proper sensor motion profile has been selected through the setup

menu or select a less sensitive profile.

https://answers.alarm.com/Installation_and_Troubleshooting/Image_Sensor/DSC_PowerSeries_Neo_Image_Sensor/DSC_PowerSeries_

Updated: Tue, 17 Apr 2018 13:46:31 GMT