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 Please delete the firmware file from the TF card after firmware upgrade.

 Please update your Music Library after firmware upgrade.

11. Safety Information

Product Safety

 Do not place heavy objects on top of the device. This may cause damage or malfunction

to the player.

 Do not place the player near anything that can disperse strong magnetic field.

 Do not use this device in highly moisturized environment. This may cause damage to

electrical circuit.

 Do not drop or hit the device and its accessories with hard force. This may cause

damage or malfunction to the device

 Do not use the device in dusty or smoky environment. This may cause damage or

malfunction to the device

 Do not use chemical solvents or detergents to clean the device. This may cause damage

to the device.

 Do not use the device at thunderstorm. This may cause damage to the device

 Do not attempt to disassemble the device. This may cause damage and void the

warranty.

Battery Safety

Do not place the unit in a fire or attempt to heat up the player. This may cause the battery to

explode.If you notice the battery of the player is displacing high temperature, please stop

using the device immediate, otherwise this may cause damage to the device.

12. Trouble Shooting

If you run into the following issues with your N5, please try to rectify the situation by the

remedial action suggested. If the problem remains after you tried the suggested action,

please contact our sales support or Maintenance department for alternative solution.

Symptom

Unable to

turn on

No sound from

headphones

Music files

cannot be

played

File name has

no suffix

Explanation

The battery is too low to be

powered on

Volume in too low

The headphone is damaged or

bad connections

Output level of the music file is

too low

Music file is damaged

Happened occasionally when

parsing from an inappropriate

Cue file

Remedial Action

Charge the battery and try to turn

on again

Adjust the volume to a suitable

position

Change the headphone, make

sure all cables are firmly

connected

Play other music files to verify

whether this is a file-based

problem

Please remove damaged file from

the player and play other music

Update music library

files