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Troubleshooting

Review the following possible solutions if you encounter a problem while using your printer.

Problem/Error Message

No display

Poor Print Quality

Poor Cutter Performance

Memory Full

Exceeded maximum number of characters in buffer.

Low Battery

Batteries almost discharged.

Motor Stall

Motor is stalled due to label jam.

If you still need assistance, contact DYMO Customer Support for your country. The Warranty booklet

includes a list of contact numbers for each country.

Documentation Feedback

We are constantly working to produce the highest quality documentation for our products. We welcome

your feedback.

Send us your comments or suggestions about our user guides. Please include the following information

with your feedback:

• Product name, version number, and page number

• Brief description of content (instructions that are inaccurate or unclear, areas where more detail is

needed, and so on)

We also welcome your suggestions about additional topics you would like to see covered in the

documentation.

Send email messages to: [email protected]

Please keep in mind that this email address is only for documentation feedback. If you have a technical

question, please contact Customer Support.

Solution

• Ensure the printer is turned on.

• Replace discharged batteries.

• Ensure label cassette is installed properly.

• Clean the print head.

• Replace the label cassette.

•

Clean the cutter blade. See Cleaning Your Printer.

• Delete some or all of the buffer text.

• Replace discharged batteries.

• Remove jammed label and replace label cassette.

• Clean cutter blade.