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Troubleshoot | Page 15
TROUBLESHOOTING
FAQs
The videos are blurry on playback. Why is my videos blurry?
Please make sure to remove and clean any debris found on the camera's lens. If
the issue persists, contact our support team to have your camera lens refocused or
replaced.
My camera is not loop recording
Please use the SanDisk Max Endurance memory card.
Is the ARC-4K suppose to get this hot?
It is normal for the ARC-4K to get hot when left in direct sunlight. This will not affect
its performance.
Do I need a hardwire kit to use the Parking Mode Feature?
Yes, it is generally recommended to use a hardwire kit to use the Parking Mode
Feature. A hardwire kit protects your vehicle from battery drainage.
How do I remove the magnetic mount?
The magnetic mount uses 3M VHB tape. The VHB tape is a very strong adhesive. We
highly recommended using our Clear Film Mount Protector. The Clear Film Mount
Protector is a removable clear film that makes it easy to peel away your mount
without leaving any residue.
How do I view my videos?
The fastest and easiest way to view all of your recorded content is to view it on the
computer. Easily plug in your microSD into a compatible source and view all the
files on the computer.
What media player do you recommend?
You can either use our free-to-use HIT GPS Player or VLC media player. VLC is free
to download at
https://www.videolan.org/