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FAQ

Who do I contact if I need a repair or replacement for my All-U-Need?

All repairs are done in-house by qualified personnel. For any repairs or replacements concerning your

All-U-Need, contact Hi-Tech Diamond for repair or replacement at [email protected]. You will

also receive a new one year warranty on all replaced parts.

How do you flush the white catch tray when you are cleaning the All-U-Need?

Every time you are done using your All-U-Need, you must flush the white catch tray. Sediment from the

rocks you are working with will end up in the white catch tray so you must clean this out to prevent the

sediment from getting hard and possibly clogging the drain tube. You can do this by taking a bucket of

water and pouring the water into the white catch tray so all the sediment will get flushed down the drain

tube. Once you see all the sediment gone and the white catch tray is clean, you are all set for the next

time you work with the All-U-Need. If you need to remove the white catch tray for further cleaning, you

can do so by removing the arbor as described in the Oiling section. Remember, it will be easier for you

in the long run to flush out the white catch tray frequently.

What should I do if my drain tube keeps clogging with sediment?

You can flush out the sediment with lots of water or with an air spray gun. Remember to always flush

out the white catch tray every time you use your All-U-Need.

What is the clear tube attached to the arbor for?

This is a new addition on all of our All-U-Need machines. This tube will help prevent water to get into

the motor. The All-U-Need is designed in such a way that water should never get into the motor but we

take every precaution to prevent this from happening.

My motor is beginning to rust, why is this?

Your motor should never rust. The only way your motor can begin to rust is if there is water getting to

the motor. Like the answer above, water should never get into the motor so if you are seeing rust, you

must make sure your set-up doesn't allow water to drip into the motor.

My All-U-Need is making a loud, squeaking noise. Why is this?

Your All-U-Need should never make a loud squeaking noise. If it is, you either haven't oiled your shaft

in a while or your white catch tray is raised or tilted, thus hitting the motor shaft or arbor causing them

to rub against each other. Always make sure your machine sits on a level table.

Can I place new smoothing discs on top of old, used smoothing discs?

We don't recommend this. Our smoothing discs are meant to be applied to a clean, smooth backing

plate for the adhesive to properly stick. The uneven wear of the previous smoothing disc may cause the

new smoothing disc to not stick properly or not lay on a flat surface, thus causing bumps. When it is

time to buy a new smoothing disc, always order a new backing plate along with it.