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Troubleshooting
CALLER ID SYSTEM TROUBLESHOOTING TABLE
SYMPTOM
The Caller ID LCD
panel is blank
The Caller ID LCD
panel does not show
the caller's phone
number
SOLUTION
Check the telephone line cord
connections.
Check the batteries for proper
installation.
Ensure the batteries are not
discharged.
The Caller ID unit will not function
until you have the IdentiCall
service provided by Telkom
activated. Call Telkom on 10219
to have the IdentiCall service
activated on your telephone line.
Check your telephone line
connections. Make sure all
connections are secure and
connected.
If you have picked up the phone
before the second ring, the caller
information will not be correctly
received. If you have a telephone
answering device (TAD) connected
with the unit, set the TAD to
answer after two rings or more.
If it is a private call or an out-of-
area call, the caller's name and/or
phone number will not appear on
the display. Please refer to the
"Reviewing call records"
for more details.
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