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5. Use the Down Arrow key to go to the Call Unpark

screen.

6. Press Select or OK.

7. Enter the extension from which the call was parked.

8. Press OK.

The phone unparks the call.

Toggling between calls

Use this procedure to toggle between active call

appearances.

Ensure that you have more than one active call

appearances.

1. Press Swap.

The current call goes on hold and the other resumes.

2. Press Swap again to go back to the first call.

Setting up automatic call back

When an extension is busy, use this procedure to receive

a call back automatically after the extension is free.

In the IP Office environment, this feature is supported

using short code dialing. Contact your system

administrator for the list of short codes.

Your system administrator must activate the feature for

your extension.

1. During an active call, press Main menu > Features.

2. Use the Down Arrow key to go to the Auto Callback

screen.

3. Press Select or OK to activate Auto Callback.

When you end the callback call, the system

deactivates the feature automatically.

Activating EC500

Use this procedure to answer calls on your cell phone.

This feature is only available in the Avaya Aura

environment.

The system administrator must program the phone so that

you can receive incoming calls on your cell phone.

1. Press Main menu > Features.

2. Use the Down Arrow key to go the EC500 screen.

3. Press OK.

Assigning speed dial entries

Use this procedure to assign speed dial numbers to your

contacts. You can assign up to nine speed dial entries.

This feature is only available in the Avaya Aura

environment.

1. Press Main menu.

2. Scroll to Settings, and press Select.

3. Scroll to Phone settings, and press Select.

4. Select Speed Dial.

5. Use the Up and Down Arrow keys to select a speed

dial number.

6. Press Contacts to select a contact.

7. Press Select to assign the contact to the selected

speed dial number.

You can assign only one contact.

Setting the display language

1. Press Main menu > Settings > Display Settings.

2. Select Language.

3. Scroll to the language , and press one of the following:

• Select

• OK

The phone prompts for the confirmation.

4. Press one of the following:

• Yes

• OK

The phone returns to the Display Settings screen and

the language changes to the selected language.

Identifying the device type during phone

boot-up

Avaya J100 Series IP Phones screen displays the device

type during the phone boot-up. This feature is supported

only in the phone software version 4.0.3 and later.

1. Set up the phone hardware.

2. Plug the Ethernet cable to the phone.

The phone powers up and starts to initialize.

The phone screen displays one of the following

message on Avaya J129 IP Phone:

• Starting... Avaya SIP

• Starting... Open SIP

The phone primary screen displays one of the

following as the backsplash screen:

• A screen with Avaya text for Avaya SIP phones

• A screen with Open SIP text for Open SIP phones

Sending a multicast page

You can send a multicast page to a group of users by

activating the Multicast Paging group on the Phone

screen. If the required group is not added on this screen,

you can access all multicast page groups configured for

your phone in the Features menu.

1. Do one of the following:

• Lift the handset.

• Press Speaker.

2. On the Phone screen, scroll to the required multicast

page group, and press Select.

The phone displays the Paging <group name>

box.

3. To end the multicast page, do one of the following:

• Press End Call.

• If you use the handset as an audio device, hang up.

Troubleshooting

Viewing the Device type

View your device type when your system administrator

asks you to provide your device type information. The

device type can be either Avaya SIP or Open SIP.

1. Press Main menu.

2. Scroll to Network information, and press Select.

3. Scroll to System, and press Select.

4. Scroll to Device type.

Viewing the Server type

View your server type when your system administrator

asks you to provide your server type information. The

server type can be of Avaya Aura

1. Press Main menu.

2. Scroll to Network information, and press Select.

3. Scroll to System, and press Select.

4. Scroll to Server type.

Viewing the Product ID

The product ID information is available on a label on the

back panel of your phone. Alternatively, you can view the

Product ID on the phone screen.

1. Press Main menu.

2. Scroll to Network information, and press Select.

3. Scroll to System, and press Select.

4. Scroll to Product ID.

For more information

Go to

www.avaya.com/support

information, including the user guide, administrator guide,

or an open SIP.

for latest support