Basic Phone Layout
The "Phone" button will bring you to the Main Screen
that shows your line and others you may have pro-
grammed on your phone.
The "Home" button will bring up programming options
for you to customize your phone.
The "Contacts" button allows you store names and
phone numbers for easy dialing.
The "History" button allows you to see missed, outgoing
and answered calls. You can dial back, delete or save to
contacts
The "Message" button will light up when you have a
voice mail message with SMS. You can also press to dial
into the voice mail system.
The "OK" button has multiple functions. It gives dial
tone, answers calls and completes functions. The
"Arrow" buttons move you to various screens in the
display .
The Main Phone Screen will always show your phone number
and any other lines you have programmed on your phone to
answer or show if someone is on another line. All other pro-
gramming such as speed dials and directory will be on the fea-
ture screens.
There are 4 soft keys below the display screen. Options will
change depending on the status of your phone.
You must Logon to your phone using your Extension and Em-
ployee ID Number. You will only need to do this once.
General Information Guide for Guest Login information.
Answering a call
You can take, 2 calls to your phone number at one time.
The 3rd line is used for outgoing calls or transferring a call.
The ringing line will flash green, next to the solid red light.
If you are not on another call:
Lift the handset, or press Speaker, Answer or OK to
answer the call . Answer and OK will default to the
speakerphone. If you are using a Headset, press the
headset button.
If you are on another call:
You can press "Answer Hold" to automatically put the
first call on Hold when you answer or just Press the
ringing line.
Alternately, you can press "Answer Drop" to automati-
cally drop the first call when you answer the new call.
NOTE: You can toggle between calls by pressing the line
button for each call.
Placing a call on Hold
If you are not at the Main Phone Screen,
button to display it.
If you are active on the line you want to put on hold,
Press "Hold"
To go back to the same call, Press "Resume" or the line
button of the held call to retrieve the call.
If you are not active on the line you want to put on
hold, select that line. Press "Hold"
Making a Call:
Lift the handset, or press Speaker or Headset (if applicable)
or a line button for an available line.
Dial the number you want to call.
Outside Calls: 9+ 10 digit number
Internal Calls: 5 digits (example 6-XXXX, 5-XXXX)
International Calls: 9+011+country code + city code if
applicable
Note: Calling international requires approval. Some phones
are restricted to internal and local calling. Manager ap-
proval is required to open up calling area.
See the
Transfer a Call
From the Phone screen, if the call to be transferred is
not already active (highlighted), select the line on
which the call to be transferred appears.
Press Transfer.
Dial the telephone number, or call the person from the
Contacts list, or call the person from the History list.
You can hang up now if you do not want to announce
the call.
For a supervised Transfer, wait until the person you
are transferring to answers, announce the call and
press Complete or OK Button..
Send All Calls
Press "SendAll" button, to send all calls to your pre-
set diversion point. In most cases this will be voice
mail. A check mark will appear next to the "SendAll"
and an icon will appear in the upper left of the screen
as well.
Press "SendAll" to resume taking calls.
Call Forward
Press the "Phone"
This allows you to call forward your number to any internal
or external number.
From the Phone screen, scroll right to access the Fea-
tures menu.
Select "Call Forward" to activate. When you hear dial
tone, enter the number you are forwarding to. After
you enter the forwarding number, you hear a confir-
mation tone. An icon appears on the upper left corner
of the screen indicating Calls Forward is activated
Note: for external numbers, you need to put in the (9) prior to
the 10 digit number.
Remove Call Forwarding
From the Phone screen, scroll right to access the Fea-
tures menu.
Make sure Call Forward is shaded in Yellow, Press the
button next to Call Forward, the icon in the upper left
should disappear, then Press Exit.
Forwarding is removed
.
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