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Troubleshooting (cont)
Problem
My machine powers off when I
try to print.
The tape does not feed
correctly, or the tape gets stuck
inside the machine.
The tape stops halfway.
The tape is not fully ejected.
I cannot print from my mobile
device.
A blank space (approx. 25 mm)
is added to the left margin of
each label.
The ink ribbon has separated
from the ink roller.
The label is difficult to cut.
• The batteries may be weak. Replace them.
• Check that the batteries are correctly inserted. For
instructions, see 2. Install Batteries or Connect the AC
Adapter section in this guide.
• You are using an incompatible adaptor. Use only the
recommended adapter: the AD-24ES/AD-24ES-01.
• Check that the end of the tape feeds under the tape
guides.
• You may have tried to use the Cutter while printing.
Do not try to cut a label while it is printing.
Your machine may be configured not to cut the last label.
Press the Power Button twice quickly to feed the tape, and
then press the Tape Cutter Lever to cut the tape. You can
also use your app to configure the machine to always cut
the last label.
Check that your machine and your mobile device are
connected via Bluetooth. See 6. Pair the Label Printer
with Your Mobile Device section in this guide.
• Check that the label printer is selected in the P-touch app.
• Check that the label printer is not paired with another device.
• Make sure the label printer and your mobile device are close
enough to communicate.
To prevent a blank space from being added on the second
and subsequent labels, use the following cut option
settings:
P-touch Design&Print
- Cut the last label: OFF
- Special Tape: OFF
iPrint&Label
- Chain Printing: ON
You must eject and cut the last label manually. Press the
Power Button twice to feed the tape, and then press the
Tape Cutter Lever to cut the tape.
If the ink ribbon is broken, replace the tape cassette.
If not, leave the tape
uncut and remove the
tape cassette, then wind
the loose ink ribbon back
onto the spool.
Rotate the Cutter Board. For a description of how to do so,
see the Accessories section in this guide.
Solution
Spool