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Chapter 6
Troubleshooting
6.2
Required Information for Inquiries
6.2
Required Information for Inquiries
Before contacting your maintenance engineer when trouble occurs, prepare the information that is shown
below. For details on the maintenance service, refer to
●
The Model Name and the Serial Number of the ETERNUS DX
This information can be checked by using a device ID label, ETERNUS Web GUI, or ETERNUS CLI.
ETERNUS Web GUI screen
ETERNUS CLI ("show enclosure-status" command)
CLI> show enclosure-status
Enclosure View
Storage System Name
Model Name
Serial Number
:
●
Details About the Trouble, Any Actions Taken, and the Results of These Actions
●
The Devices that are Connected to the ETERNUS DX
•
The models of the server and network devices
The power synchronized unit model
•
The UPS model
•
●
Log/dump Information of the ETERNUS DX
When your maintenance engineer asks for the log/dump information of the ETERNUS DX, obtain the required
log/dump information using the log/dump collection function of ETERNUS Web GUI.
For details on obtaining the log/dump information, refer to "Web GUI User's Guide (Settings)".
Model name - Serial number
[ETERNUS DX200F]
[ETxxxxxx]
[xxxxxx]
46
FUJITSU Storage ETERNUS DX200F All Flash Array Operation Guide (Basic)
Copyright 2014 FUJITSU LIMITED
"5.2 Maintenance Service" (page
Device ID label
ETxxxxx
MODEL.
SERIAL. xxxxxxxxxx
Model name
Serial number
39).
Model name
Serial number
P3AM-8472-01ENZ0