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ページを印刷するTroubleshooting Tips
Table 2. Troubleshooting tips
Question
I am unable to recover my Chromebook
An error message An unexpected error has occurred.
An error message You are using an out-of-date Chrome OS
recovery image.
You successfully recovered your Chromebook but now you can not
use your USB or SD card with Windows
You successfully recovered your Chromebook but now Windows
does not recognize the whole size of the USB or SD card used for
recover.
8
Chromebook recovery
Solution
To help ensure that you are running the latest version of Chrome
OS once you recover your Chromebook, we recommend creating
the recovery media with the latest version of Chrome OS and avoid
using recovery media that may contain an older version of the
operating system.
Try the following steps:
1
Confirm that you successfully completed all instructions
exactly as specified in Step 2: Create the recovery USB flash
drive or SD card above.
2
Try using a different USB stick or SD card.
3
If the problem persists, contact Google Chrome support team.
You should download an up-to date recovery image. Simply follow all
the instructions exactly as specified in Step 2 above.
After you have completed recovery, you need to format your USB
or SD card using the recovery tool.
After you have completed recovery, you need to format your USB
or SD card using the recovery tool.