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Troubleshooting Tips

Table 2. Troubleshooting tips

Question

I am unable to recover my Chromebook

An error message An unexpected error has occurred.

An error message You are using an out-of-date Chrome OS

recovery image.

You successfully recovered your Chromebook but now you can not

use your USB or SD card with Windows

You successfully recovered your Chromebook but now Windows

does not recognize the whole size of the USB or SD card used for

recover.

Chromebook recovery

Solution

To help ensure that you are running the latest version of Chrome

OS once you recover your Chromebook, we recommend creating

the recovery media with the latest version of Chrome OS and avoid

using recovery media that may contain an older version of the

operating system.

Try the following steps:

Confirm that you successfully completed all instructions

exactly as specified in Step 2: Create the recovery USB flash

drive or SD card above.

Try using a different USB stick or SD card.

If the problem persists, contact Google Chrome support team.

You should download an up-to date recovery image. Simply follow all

the instructions exactly as specified in Step 2 above.

After you have completed recovery, you need to format your USB

or SD card using the recovery tool.

After you have completed recovery, you need to format your USB

or SD card using the recovery tool.