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Technical Support

iSupport provides a range of documents and tools to assist you with effectively using Dell Networking equipment and
mitigating the impact of network outages. Through iSupport you can obtain technical information regarding Dell
Networking products, access to software upgrades and patches, and open and manage your technical assistance
center (TAC) cases. Dell Networking iSupport provides integrated, secure access to these services.

Accessing iSupport Services

The URL for iSupport is www.force10networks.com/support/. To access iSupport services you must have a user
identification (userid) and password. If you do not have one, you can request one at the website:
1. On the Dell Networking iSupport page, click the Account Request link.
2. Fill out the User Account Request form, and then click Send. You will receive your user identification and password
by E-Mail.
3. To access iSupport services, click the Log in link, and enter your user identification and password.

Contacting the Technical Assistance Center

How to Contact Dell Networking
TAC
Managing Your Case
Downloading Software
Log in to iSupport at
http://www.force10networks.com/CSPortal20/Main/Login.aspx
and select the Service Request.
Your name, company name, phone number, and E-mail address
Preferred method of contact
Model number
Serial Number
Software version number
Symptom description
Screen shots illustrating the symptom, including any error messages.
These can include:
Output from the show tech command or the show tech linecard
command.
Output from the show trace command or the show trace linecard
command.
Console captures showing the error messages.
Console captures showing the troubleshooting steps taken.
Saved messages to a syslog server, if one is used.
Log in to iSupport and select the Service Request tab to view all open cases and
RMAs.
Log in to iSupport and select the Software Center tab.
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