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Technical Support

iSupport provides a range of documents and tools to assist you with effectively using Dell Networking equipment and

mitigating the impact of network outages. Through iSupport you can obtain technical information regarding Dell

Networking products, access to software upgrades and patches, and open and manage your technical assistance

center (TAC) cases. Dell Networking iSupport provides integrated, secure access to these services.

Accessing iSupport Services

The URL for iSupport is www.force10networks.com/support/. To access iSupport services you must have a user

identification (userid) and password. If you do not have one, you can request one at the website:

1. On the Dell Networking iSupport page, click the Account Request link.

2. Fill out the User Account Request form, and then click Send. You will receive your user identification and password

by E-Mail.

3. To access iSupport services, click the Log in link, and enter your user identification and password.

Contacting the Technical Assistance Center

How to Contact Dell Networking

TAC

Managing Your Case

Downloading Software

http://www.force10networks.com/CSPortal20/Main/Login.aspx

and select the Service Request.

Your name, company name, phone number, and E-mail address

•

Preferred method of contact

•

Model number

•

Serial Number

•

Software version number

•

Symptom description

•

Screen shots illustrating the symptom, including any error messages.

These can include:

–

Output from the show tech command or the show tech linecard

command.

–

Output from the show trace command or the show trace linecard

command.

–

Console captures showing the error messages.

–

Console captures showing the troubleshooting steps taken.

–

Saved messages to a syslog server, if one is used.

RMAs.