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Table 4-1. Common Issues and Resolutions

Issue

The CIM client methods fail due to

authentication error or "Return Code

-4".

The following message is displayed when

you use the CIM CLI application:

roundTripTime is incorrect in

ClientOpPerformanceData

Troubleshooting the SMI-S Provider

(continued)

Recommended Action

During installation, you do not run into

any issues with the storage array password

because the SMI-S Provider does not yet

have information about the storage arrays

to manage. However, after you add the

storage arrays, a Return Code - 4

message is displayed for any method that

runs. A specific error message is not

displayed other than the return value, but

the SMI-S Provider trace log shows that

the method failed because of an

authentication failure. Update the

Property - Secret with the current storage

array password in the

<OEM>SharedSecret instance by using

Modify Instance CIM. You can perform

this operation from the client used for

communicating with SMI-S Provider (for

example, CIM Navigator).

You can ignore this message when using

the CIM command line interface.