Dell PowerVault MD3620i Installation Manual - Page 18
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Table 4-1. Common Issues and Resolutions
Issue
The CIM client methods fail due to
authentication error or "Return Code
-4".
The following message is displayed when
you use the CIM CLI application:
roundTripTime is incorrect in
ClientOpPerformanceData
18
Troubleshooting the SMI-S Provider
(continued)
Recommended Action
During installation, you do not run into
any issues with the storage array password
because the SMI-S Provider does not yet
have information about the storage arrays
to manage. However, after you add the
storage arrays, a Return Code - 4
message is displayed for any method that
runs. A specific error message is not
displayed other than the return value, but
the SMI-S Provider trace log shows that
the method failed because of an
authentication failure. Update the
Property - Secret with the current storage
array password in the
<OEM>SharedSecret instance by using
Modify Instance CIM. You can perform
this operation from the client used for
communicating with SMI-S Provider (for
example, CIM Navigator).
You can ignore this message when using
the CIM command line interface.