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Troubleshooting

Before you request after-sale troubleshooting service, check the following points:

Symptom

Probable Causes

Cannot install DSS

Not enough hard disk space.

Player for Mac

DS-2000/DS-3000

Connection cable isn't connected prop-

or DS-150/DS-320

erly.

not recognized

DSS Player for Mac is not installed.

Hold switch set to the HOLD position.

DS-2000/DS-3000 POWER/LOCK

switch turned OFF.

Low volume

Low speaker or headphone sound vol-

ume.

Low computer or DSS Player for Mac

playback sound volume.

No sound

Speaker or headphone isn't connected

properly.

Computer or DSS Player for Mac play-

back sound volume set a zero.

Mute turned ON.

Remedial Actions

Free up enough disk space.

Reconnect the connecting cable.

Install DSS Player for Mac.

Release the Hold switch.

Turn ON the DS-2000/DS-3000

POWER/LOCK switch.

Turn up speaker or headphone

sound volume.

Turn up computer or DSS Player for

Mac playback sound volume.

Reconnect the speaker or head-

phone.

Turn up computer or DSS Player for

Mac playback sound volume.

Turn muting OFF.