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SUPPORT

Error Condition Indicators

10 rapid beeps:

The lock is binding which means that either door alignment or stored items are preventing the lock from operating. Press on the door

while operating the lock. If error condition persists, contact Digilock support for assistance.

2 sets of three beeps

The batteries are low. Replace the batteries.

Does Not Unlock with a User Credential (User Key or RFID Credential)

The lock does not recognize the user credential. For immediate access, operate with a valid manager credential. Follow instructions to

Assign User Credentials to assign the user credential to the lock.

Does Not Operate with a Manager Credential (Manager Key or RFID Credential)

The lock does not recognize the manager credential. Follow instructions to Add Manager Credentials to program the manager

credential to the lock. For immediate access, operate with another valid manager credential or with the Programming Key.

Does Not Operate with the Programming Key

The lock does not recognize the Programming Key. If the Programming Key has been replaced, operate with the Replacement

Programming Key. Contact Digilock support for additional assistance.

No LED Response when Hand is Presented to Lock

• The batteries may need to be replaced. For immediate access, operate with a valid Manager Key.

• The front unit may not be properly connected to the rear unit. Remove the lock from the door and check the connection.

LOCK BATTERY REPLACEMENT

It is not necessary to remove the lock from the door. In case of battery failure, operate with a valid Manager Key.

Remove the Cover Plate screw with a

Phillips head screwdriver.

Remove the Cover Plate by lifting the tab

at the edge of the cover, below the arrows.

CAUTION:

Risk of explosion or leakage if battery is replaced by an incorrect type, mixed with a different battery type, or inserted

backwards. Replace all batteries of a set at the same time. Be sure to insert batteries with correct polarities. Remove exhausted batteries

from product promptly and dispose of used batteries according to the battery manufacturer's instructions.

CONTACT INFORMATION

For inquiries regarding new products, please contact our sales department: 707 766 6000 | [email protected]

For replacement products, returns, or technical support, please contact our support department: 707 766 6000 | [email protected]

PG-D6CRX-P-DEN

P R O DU CT GU I D E

Touch-Free RFID | Basic & Advanced

Remove the batteries from the housing.

Replace with four premium alkaline AA

batteries. Dispose of or recycle used

batteries according to local regulations.

Replace the Cover Plate and secure with

the Cover Plate screw.

080522