Digilock Curve Product Manual - Page 8
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SUPPORT
Error Condition Indicators
10 rapid beeps:
The lock is binding which means that either door alignment or stored items are preventing the lock from operating. Press on the door
while operating the lock. If error condition persists, contact Digilock support for assistance.
2 sets of three beeps
The batteries are low. Replace the batteries.
Does Not Unlock with a User Credential (User Key or RFID Credential)
The lock does not recognize the user credential. For immediate access, operate with a valid manager credential. Follow instructions to
Assign User Credentials to assign the user credential to the lock.
Does Not Operate with a Manager Credential (Manager Key or RFID Credential)
The lock does not recognize the manager credential. Follow instructions to Add Manager Credentials to program the manager
credential to the lock. For immediate access, operate with another valid manager credential or with the Programming Key.
Does Not Operate with the Programming Key
The lock does not recognize the Programming Key. If the Programming Key has been replaced, operate with the Replacement
Programming Key. Contact Digilock support for additional assistance.
No LED Response when Hand is Presented to Lock
• The batteries may need to be replaced. For immediate access, operate with a valid Manager Key.
• The front unit may not be properly connected to the rear unit. Remove the lock from the door and check the connection.
LOCK BATTERY REPLACEMENT
It is not necessary to remove the lock from the door. In case of battery failure, operate with a valid Manager Key.
1
Remove the Cover Plate screw with a
Phillips head screwdriver.
Remove the Cover Plate by lifting the tab
at the edge of the cover, below the arrows.
CAUTION:
Risk of explosion or leakage if battery is replaced by an incorrect type, mixed with a different battery type, or inserted
backwards. Replace all batteries of a set at the same time. Be sure to insert batteries with correct polarities. Remove exhausted batteries
from product promptly and dispose of used batteries according to the battery manufacturer's instructions.
CONTACT INFORMATION
For inquiries regarding new products, please contact our sales department: 707 766 6000 | [email protected]
For replacement products, returns, or technical support, please contact our support department: 707 766 6000 | [email protected]
PG-D6CRX-P-DEN
8
P R O DU CT GU I D E
Touch-Free RFID | Basic & Advanced
:
2
Remove the batteries from the housing.
Replace with four premium alkaline AA
batteries. Dispose of or recycle used
batteries according to local regulations.
3
Replace the Cover Plate and secure with
the Cover Plate screw.
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