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Appendix
Troubleshooting (Continue)
Problem
No sound
Is connection to other components correct?
Is the volume too low?
Page 1-1
Is "Variable" selected in "Audio Out"?
Page 4-3
Have you pressed MUTE on the remote control unit?
Page 1-1
Check the audio output of the connected external equipment. Is
the volume too low or muted?
When external equipment is connected via an HDMI cable, you
may need to configure the audio to be output through the HDMI
cable.
When audio is not output from external equipment connected to
the HDMI IN 2 terminal, check the "Audio Select HDMI" setting.
Page 8-1
Even when external equipment is connected using an HDMI-
certified cable, an audio cable connection may be required
depending on the type of equipment and the media being played
back. In this case, in addition to connecting an HDMI-certified
cable to the HDMI IN 2 terminal, connect a Ø 3.5 mm stereo
minijack cable to the AUDIO IN terminal and set "Audio Select
HDMI" to "HDMI + AV Input".
Page 8-1
When connecting a PC via an HDMI-certified cable, check the
following:
- Is the audio output of the PC configured correctly? Check the
audio output settings and output audio format in Sound Properties
on the PC.
The audio formats compatible with this TV are PCM, Dolby
Digital. With other formats, audio cannot be output.
- Depending on the board, only video signals may be output. In
this case, in addition to connecting an HDMI-certified cable to the
HDMI IN 2 terminal, connect a Ø 3.5 mm stereo minijack cable to
the AUDIO IN terminal and set "Audio Select HDMI" to "HDMI +
AV Input".
Page 8-1
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Possible Solution
or
1-3
or
1-3
Problem
Chromecast built-in
Check pairing.
image/ audio cannot be
output to the TV.
Software updates via
Make sure your internet connection is working.
Over-The-Air (OTA) is
If the TV is connected to Internet, but no connection available,
not successful.
please disconnect the internet from your TV and then reconnect
again.
Troubleshooting - Error Message
The example of an
error message
displayed on a
screen
No broadcast now.
Check the antenna cable. Check that the antenna is correctly
setup.
Check the broadcast time in the programme guide.
An incompatible audio
This message is displayed when an audio format other than
signal has been
PCM, Dolby Digital is input.
received. Check the
- Set the audio output format of connected external HDMI
output device settings.
equipment to PCM, Dolby Digital.
- Refer to the operation manual of the external equipment for
setting details.
EN 10-2
Possible Solution
Possible Solution
>>