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Common Error Codes from the Scanner

-216

Misfeed (The document failed to enter the path on time).

 Remove the document and re-insert it.

 Check for bent or excessively curled leading edges and straighten as

needed.

 If they continue to get -216 errors, this might indicate that;

o The entry drive rollers may be dirty

o Something may be lodged in the path

-220

Document Stopped in the path or did not exit on time

 Eject the documents, to clear the error condition.

 Check the leading edges and corners of the document and straighten as

needed.

 A -220 error code where the document is stopping in the path repeatedly

could indicate debris, paper or a staple in the path. Check if the document's

leading edge looks OK or is catching on something.

 The scanner may need to be cleaned.

-212

No Checks (There are no checks indicated in the entry pocket)

A scan cycle has been initiated, but there is not a document present. Re-insert

the document and try the feeding it again.

-125

No Scanner (The scanner was not found while attempting to initialize the

scanner)

 Check the USB cable connections.

 Try a different cable.

 Try a different USB port.

Verify that the PC has the proper drivers and the scanner firmware file is

installed.

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