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Chapter 40

Cisco IP Phones

Phone Features

Direct Transfer

Using the DirTrfr and Select softkeys, a user can transfer any two established calls

removing the calls from the IP phone. For more information about Direct

Transfer, see the

"Making and Receiving Multiple Calls Per Directory Number"

section on page

40-31.

Immediate Divert

The Immediate Divert feature allows you to immediately divert a call to a

voice-messaging system. Managers and assistants, or anyone who shares lines,

use this feature. When the call gets diverted, the line becomes available to make

or receive new calls.

Access the Immediate Divert feature by using the iDivert softkey. Configure this

softkey by using the Softkey Template Configuration window of

Cisco CallManager Administration. The softkey template gets assigned to phones

that are in the Cisco CallManager system.

For more information about Immediate Divert, refer to

Immediate Divert

in the

Cisco CallManager Features and Services Guide.

Join

Using the Join softkey, a user can join up to 15 established calls (for a total of 16)

to create a conference. For more information about Join, see the

"Making and

Receiving Multiple Calls Per Directory Number" section on page

40-31.

Malicious Call Identification (MCID)

The MCID feature provides a useful method for tracking troublesome or

threatening calls. When a user receives this type of call, the Cisco CallManager

system administrator can assign a new softkey template that adds the Malicious

Call softkey to the user's phone. For POTS phones that are connected to a SCCP

gateway, users can use a hookflash and enter a feature code of *39 to invoke the

MCID feature.

For more information about MCID, refer to the

"Malicious Call Identification"

chapter in the Cisco CallManager Features and Services Guide.

Cisco CallManager System Guide

40-37

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