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Phone Features

Quality Report Tool

The Quality Report Tool (QRT), a voice-quality and general problem-reporting

tool for Cisco IP Phones, allows users to easily and accurately report audio and

other general problems with their IP phone. QRT gets loaded as part of the

Cisco CallManager installation, and the Cisco Extended Functions (CEF) service

supports it.

As system administrator, you enable QRT functionality by creating, configuring,

and assigning a softkey template to associate the QRT softkey on a user's IP

phone. You can choose from two different user modes, depending upon the level

of user interaction that you want with QRT. You then define how the feature will

work in your system by configuring system parameters and setting up

Cisco CallManager Serviceability tools. You can create, customize, and view

phone problem reports by using the QRT Viewer application.

Support for the QRT feature extends to any model IP phone that includes the

following capabilities:

For more information, refer to the following URL for the appropriate

Note

Cisco IP Phone guide for your phone model:

http://www.cisco.com/univercd/cc/td/doc/product/voice/c_ipphon/index.htm.

When users experience problems with their IP phones, they can report the type of

problem and other relevant statistics by pressing the QRT softkey on the

Cisco IP Phone during one of the following call states:

Cisco CallManager System Guide

40-38

Support for softkey templates

•

Support for IP phone services

Controllable by CTI

•

Contains an internal HTTP server

•

Connected

•

Connected Conference

•

Connected Transfer

•

On Hook

•

Chapter 40

Cisco IP Phones

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