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Line Monitoring/BLF/Call Pickup
Working closely with other members of your team sometimes involves answering their phones. Line Monitoring, or
Busy Lamp Field (BLF), allows to you set one of your unused phone lines to monitor the status of another user.
This functions as a speed dial and can be used to answer a call ringing on another person's phone, or to see if
your team member is currently on the phone or not.
Note: These buttons must be configured in the voice web portal by your administrator. The BLF/Presence button
does not provide ringing or Caller ID.
Shared Lines
When a team wants to work together to answer the same calls, this simple method allows multiple phones to
share the same extension. All calls ringing to the assigned extension will ring any of the phones sharing this line.
When receiving a call, the IP Phone display will show which extension is ringing.
Note: Users can also place an outbound call from their normal extension or choose from any shared extensions
they have configured.
Note: These buttons must be configured in the voice web portal by an administrator.
Social and Public Services
The following services are available using a short code through your phone service.
211 – Community Services Assistance
Access to information about health and human services by dialing "211" (United States).
411 – Directory Assistance
Nationwide U.S. Directory Assistance can be reached by dialing "411".
611 – Call PenTeleData Customer Service
Specially set up short code for you to be able to contact our customer service team.
711 – Telecommunications Relay Service
Telecommunications Relay Service (TRS) can be accessed by dialing "711" (United States and Canada).
811 – Local Utilities "Call Before You Dig"
Each state has its own 811 call center to help you get digging. An 811 representative will take information about
your project and notify appropriate utility companies to mark buried lines, so you can dig safely around them.
911 - Emergency Services
When you dial "911", your call is connected to a local 911 operator in the nearest Public Safety Answering Point
(PSAP) based on your address.
Note: The 911 operator is sent the callback number and address for that number.
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Cisco IP Phone 6851 Series User Guide