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Step 2 Enter your voicemail PIN followed by #.

Step 3 Enter the number to be blocked followed by #.

• Be sure to include "1" before the 10-digit phone number.

• You will hear a prompt saying, "Calls from [phone number you entered] will be blocked".

Block Custom Caller with Message

The caller will hear a message indicating that calls are not being accepted at this time.

Step 1 Dial *58

Step 2 Enter your voicemail PIN followed by #.

Step 3 Enter the number to be blocked followed by #.

• Be sure to include "1" before the 10-digit phone number.

• You will hear a prompt saying, "Calls from [phone number you entered] will be blocked".

Note: The message the caller will hear is "The number you have dialed is not accepting calls at this time.

Please try again later."

Mute Your Call

While you are on a call, you can mute the audio so that you can hear the other person, but they cannot hear you.

Procedure

Step 1 Press Mute

Step 2 Press Mute again to turn mute off.

Procedure

Step 1 Press Hold

Step 2 To resume a call from hold, press Hold again.

You can easily switch between active and held calls.

Procedure

Press the line button for the held call, then press Resume to resume that call and place the other call on hold

automatically.

You can use your phone to park a call. You can then retrieve the call either from your phone or another phone,

such as a phone at a coworker's desk or in a conference room.

A parked call is monitored by your network, so you won't forget about it. If the call remains parked for too long,

you hear an alert. You can then answer, decline to answer, or ignore the call on your original phone. You can also

continue retrieving it from another phone.

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Procedure

Cisco IP Phone 6851 Series User Guide