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Call Transfer – Directly to Voicemail

When you want to transfer a current call to the correct person without interrupting their current call or having it ring

at their desk, you can transfer the current call directly to that user's voicemail box.

Procedure

Step 1 Place caller on Hold

• The caller will begin to hear hold music.

Step 2 Dial *00 + the extension.

Step 3 Press [Dial].

Step 4 Press [More].

Step 5 Press [Join].

Step 6 Hang up

• The caller will be in the other user's voicemail box.

You can talk with several people in a single call. You can dial another person and add them to the call. If you have

multiple phone lines, you can join two calls across two lines. The conference ends when all participants hang up.

Procedure

Step 1 From an active call, press Conference

Step 2 Enter the phone number for the party you want to add and press Dial.

Step 3 Press Conference.

The conference begins.

Your administrator can configure your phone as a part of a paging group. In a paging group, your phone can

automatically answer pages from other Multiplatform phones in the phone system. Each paging group has a

unique number associated with it. Your administrator gives you the configured paging group numbers. When your

phone is paged, you hear three short beeps. The phone establishes one-way audio between you and the phone

that called you. You do not have to accept the page.

Procedure

Press the line key to start a Group Page.

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Cisco IP Phone 6851 Series User Guide